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Over 40,000 residential homes in Cambridge and North Dumfries depend on Energy+ to deliver energy.

Our staff at Energy+ works hard to serve the best interest of our community;
  • To provide safe, reliable electricity
  • To keep distribution rates affordable
  • To protect our environment
  • To develop a broader range of customer services
  • To improve communications with our customers
In this section dedicated to our Residential Customers - we provide you with an overview of how to understand your bill as well as the electric, water and sewer rates used to calculate it.

We have also included a segment on how to better manage your electrical usage, Projects we are working on in the community and why Safety matters!

If you have questions regarding any of these services, please email:
  • Customer Self Serve
    We want to offer our customers maximum flexibility in communicating with us for changes to their existing services, new services, Locates or to report a problem. Check out the services we offer on-line.


  • About Your Bill & Rates
    The electrical industry in Ontario has been undergoing many changes over the past few years. New regulations mean your hydro bill has a lot of new terminology and line items. We want our customers to understand what they are paying for and where that money goes. This section has been designed to help you Figure Out Your Bill and see the current Electric, Water and Sewer Rates. Payment Options and our Terms and Conditions are all set out in this section.


  • Special Services
    Cambridge and North Dumfries Hydro Inc. offers a number of value added services for their customers.


  • Safety First Always
    Safety First - Always. Check out our commitment to Safety and learn more by visiting the safety links provided.


  • Energy Saving Tips
    Did you know that saving energy means you can also save money and help the environment? Taking a few minutes to be energy wise by using some of our energy saving tips.


  • Projects Affecting You
    Part of our responsibility to our customers is maintaining the power grid and power lines in our community. That means you will see our professional crews out and about in your neighborhood working on the infrastructure - the poles and lines that help to deliver power to your door. Want to know about a project in your area? Check out this section...


  • Conditions of Service
    We have posted our Conditions of Service so our customers can understand and read about our operating practices, the types and level of service offered to customers and our connection policies.


  • Contact Numbers
    We want it to be easy for our customers to contact us to ask a question or make a comment.



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