Site Map | Conditions of Service      



Bill 210 and You

The Electricity, Pricing, Conservation and Supply Act, 2002
Questions and Answers About Bill 210

In mid November 2002, Premier Ernie Eves unveiled a proposed Action Plan to Lower Electricity Rates. The Action Plan has now been written into legislation and on December 9th, 2002 Bill 210, The Electricity, Pricing, Conservation and Supply Act, 2002 received Royal Assent. Bill 210 defines a number of new changes to the evolving electric industry in the Province of Ontario.

Once Bill 210 was passed in December, a number of key issues needed to be examined and rules written by the Ministry of Energy. The Ministry continues to release rules, clarification and interpretation to participants in the electricity market. As your local electrical utility, we are participants together with the Ontario Energy Board, the Independent Market Operator , Retailers, etc. We all need to be clear on the new rules as they are issued in order to implement the changes in accordance with the regulations.

As your local utility, we take action based on final rules. Rest assured, as the rules are written, released and documented - we put them into action. We are committed to ensuring our customers get every advantage from Bill 210.

Here's a summary of some Bill 210 Highlights:

The legislation impacts consumers by:
  • Lowering and freezing the price of the electricity commodity at 4.3 cents per kilowatt hour retroactive to December 1, 2002, for families, small businesses, and other designated groups such as universities, schools, hospitals, condominiums, apartment buildings, group homes, seniors homes and charities.
  • Providing refunds of the difference between what these customers paid since May 1, 2002, and what they would have paid at a frozen price of 4.3 cents per kilowatt hour.
  • Capping at current levels, the price consumers are paying for the delivery of electricity.
  • Directing that until March 31, 2003, no one in Ontario will have their power cut off because of failure to pay their hydro bill, retroactive to November 11, 2002.
  • Having municipal councils decide by resolution if they want the local distribution company to stay the course, or to move to non-profit status.
  • Offering measures, including tax incentives and tax holidays, to promote conservation, encourage alternative fuels and support clean energy production.

Want to know more detail?

Check out all of Bill 210 -Ontario Legislature Website: www.ontla.on.ca

Our Customers are asking a lot of questions and we want to provide good answers. The following is a summary of questions and answers. As we learn more about the various aspects of the Bill 210 we will keep you posted! When did Bill 210 become law?
Bill 210 was passed at the Legislative Assembly of Ontario with the 3rd and Final Reading and Royal Assent on December 9, 2002.

What is a Rate Freeze?
A Rate Freeze means that customers will pay a fixed price per kilowatt hour of power used. The rate freeze is set at 4.3 cents/kWh, for "low volume and designated customers" regardless of what the actual market price of the power is.

What is a Low Volume Customer?
All residential and small business customers using less than 150,000 kilowatt hours per year qualify as low volume customers.

What is a Designated Customer?
Bill 210 and the associated Regulations provide a long list of classifications of "Designated Consumers". The list includes municipalities, universities, colleges, schools, hospitals and charitable organizations. A consumer that meets the criteria is a Designated Customer.

How can I figure out if I meet the government's definition of a "Designated Customer" to get the 4.3 cent fixed commodity price on my bill?
The good news is all residential customers and small business customers qualify for the fixed prices as a designated customer and will see a fixed 4.3 cent price for commodity on their hydro bills going forward.

Initially the Ministry of Energy specified two groups, "Low Volume and Designated Consumers". The low-volume, residential or small business consumers including farmers, are those customers using less than 150,000 kilowatt-hours annually. If you are classed as a Small General Service (GS<50kW) account you qualify.

The next group has been dubbed the "MUSH" group. It includes Municipalities, Universities and Colleges, School Boards including private schools, Hospitals including mental health facilities and nursing and retirement homes. The legislation also included Registered Charities as designated consumers.

Additional defining regulations issued December 24, 2002 took a broad stroke in prescribing more "designated consumers", if they were not already covered in the groups noted above. In fact the regulation listed about forty additional consumer groups.

To assist our customers, the following is a summary of the portions of Bill 210 and the Regulations that deal with definitions of Designated Consumers. Customers are advised that the following is for information and illustrative purposes only. Final reliance should be given to the actual Bill and Regulations as published by the provincial government.

Definitions for "Designated Consumers":

Sourced from Bill 210
Electricity Pricing, Conservation and Supply Act, 2002; Section 56:


Designated consumer" means a consumer that:

(a) is a municipality as defined in the Municipal Act, including a regional and district municipality and the County of Oxford,

(b) is a university or college of applied arts and technology or other post-secondary education institution that receives regular and ongoing operating funds from Ontario for the purpose of providing post-secondary education,

(c) is a board or private school, both as defined in the Education Act,

(d) is a hospital as defined in the Public Hospitals Act, a private hospital operated under the authority of a license issued under the Private Hospitals Act, an institution as defined in the Mental Hospitals Act, a nursing home within the meaning of the Nursing Homes Act or a home within the meaning of the Homes for the Aged and Rest Homes Act,

(e) is a registered charity as defined in subsection 248(1) of the Income Tax Act (Canada) that has a registration number issued by the Canada Customs and Revenue Agency,

(f) is a consumer prescribed by the regulations or a member of a class of consumers prescribed by the regulations;

Sourced from:
Ontario Regulation 339/02 as amended by O.Reg. 433/02


The following consumers are prescribed for the purpose of clause (f) of the definition of "designated consumer" in section 56 of the Act:

1. A consumer who has a demand of 50 kilowatts or less.

2. A consumer who has an account with a distributor, if the account relates to,

i. a dwelling,

ii. a property as defined in the Condominium Act, 1998,

iii. a residential complex as defined in the Tenant Protection Act, 1997, or

iv. a property that includes one or more dwellings and that is owned or leased by a co-operative as defined in the Co-operative Corporations Act.

3. McMichael Canadian Art Foundation.

4. Ontario Heritage Foundation.

5. The Centennial Centre of Science and Technology.

6. A consumer who has an account with a distributor, if the account relates only to one of the following:

i. A hospital within the meaning of the Community Psychiatric Hospitals Act.

ii. A psychiatric facility within the meaning of the Mental Health Act.

iii. A cancer centre established by Cancer Care Ontario under the Cancer Act.

iv. A commercially operated residence for seniors or retired persons, or any other similar commercially operated residence, where attainment of a mature age is a factor in being accepted for occupancy.

v. A nursing station, health centre, clinic or other facility that receives funding through the Ministry of Health and Long-Term Cares Under-serviced Area Program.

vi. A facility owned or leased by a person who receives funding from the Ministry of Health and Long-Term Care for one or more of the following health care support services that are provided to or are available to residents of the facility:

a) A residential treatment services program.

b) A withdrawal management services program.

c) A dedicated supportive housing project.

vii. An approved charitable institution within the meaning of the Charitable Institutions Act.

viii. A home for special care within the meaning of the Homes for Special Care Act.

ix. A community care access corporation within the meaning of the Community Care Access Corporations Act, 2001.

x. Cancer Care Ontario.

xi. A service provider within the meaning of the Long-Term Care Act, 1994.

xii. A board of health within the meaning of the Health Protection and Promotion Act.

xiii. A community health centre within the meaning of Ontario Regulation 396/93 under the Pay Equity Act.

xiv. A comprehensive health organization within the meaning of Ontario Regulation 396/93 under the Pay Equity Act.

xv. A district health council established under the Ministry of Health and Long-Term Care Act.

xvi. A facility owned by Canadian Blood Services.

xvii. An independent health facility operated under the authority of a licence issued under the Independent Health Facilities Act.

xviii. An organization that receives funding under the Ministry of Health and Long-Term Care Act.

xvix. A place where emergency hostel services are provided under the Ontario Works Act, 1997.

xx. A domiciliary hostel that receives funding under the Ministry of Community and Social Services Act.

xxi. A place where a resource centre program that receives funding under the Day Nurseries Act is provided.

xxii. A place where a recreational program that receives funding under the Day Nurseries Act is provided.

xxiii. A facility designated by the regulations under the Developmental Services Act as a facility to which that Act applies, other than a facility listed in Schedule 1 to Regulation 272 of the Revised Regulations of Ontario, 1990 made under that Act.

xxiv. A residence licensed as a children's residence under the Child and Family Services Act.

xxv. A facility where child development services, child treatment services, child welfare services, community support services or young offenders services, within the meaning of the Child and Family Services Act, are provided.

xxvi. A facility where child and family intervention services, within the meaning of Regulation 70 of the Revised Regulations of Ontario, 1990 made under the Child and Family Services Act, are provided.

xxvii. A place where an emergency shelter service or homelessness prevention program that receives funding under the Ministry of Community and Social Services Act is provided.

xxviii. A day nursery as defined in the Day Nurseries Act.

xxix. A sheltered workshop that receives funding under the Developmental Services Act or the Ministry of Community and Social Services Act.

xxx. A place where a supported employment program that receives funding under the Developmental Services Act or the Ministry of Community and Social Services Act is provided.

xxxi. A place where an adults, community support service that receives funding under the Developmental Services Act is provided.

xxxii. A place where an employment preparation, training and job placement program that receives funding under the Developmental Services Act is provided.

xxxiii. A place where a violence against women program that receives funding under the Ministry of Community and Social Services Act is provided.

xxxiv. A place where an aboriginal healing and wellness program that receives funding under the Aboriginal Healing and Wellness Strategy is provided.

xxxv. An Ontario Early Years Centre or a satellite program of an Ontario Early Years Centre that receives funding under the Ministry of Community and Social Services Act.

xxxvi. A district social services administration board established under the District Social Services Administration Boards Act.

xxxvii. A place where an employment supports program that receives funding under the Ontario Disability Support Program Act, 1997 is provided.

xxxviii. A place where Rehabilitation Services for the Disabled that receive funding under the Ministry of Community and Social Services Act are provided.

xxxix. A place where interpreter services programs or intervener services programs that receive funding under the Ministry of Community and Social Services Act are provided.

xl. A place where a discharge planning for ex-offenders program that receives funding under the Ministry of Community and Social Services Act is provided.

Sourced from:
Regulation 126/03 (To Be Printed The Ontario Gazette: April 26, 2003) Extended Definition to include consumers up to 250,000kWh.

6.1 A consumer who annually uses at least 150,000 but not more than 250,000 kilowatt hours of electricity and who is not otherwise eligible for treatment as a designated consumer under the Act or this Regulation.

Sourced from:
Regulation 99/03 (Printed in The Ontario Gazette: April 12, 2003) Extended Definition to include Farmers that meet the following criteria.


7. A consumer who has an account with a distributor if,

i. the consumer carries on a farming business within the meaning of the Farm Registration and Farm Organizations Funding Act, 1993,

ii. as of March 31, 2003, either the consumer held a valid registration number assigned under the Farm Registration and Farm Organizations Funding Act, 1993 or the consumer's obligation to file a farming business registration form was waived pursuant to an order made under subsection 22 (6) of that Act, and

iii. the consumer is not otherwise eligible for treatment as a designated consumer under any provision of the Act or other provision of this Regulation with respect to its farming business.

When will I see the 4.3 cents/kWh reflected on my hydro bill?

The legislation was passed on December 9, 2002. As your local utility, it takes some time after the legislation passed. All bills for reading dates after December 1st, 2002 will be billed at the fixed commodity rate.

I received the $75.00 rebate from the Ontario Government. Is this all I will get?

You will be credited the difference between what you paid since May 1, 2002 and what you would have paid for power at a frozen price of 4.3 cents per kilowatt hour.

A first installment in the form of a $75.00 cheque was sent to customers in mid December 2002. The remainder, if any, will be credited through your hydro bill sometime in April or May.

Those customers on equal billing were provided with a credit on their account in place of the initial installment cheque, and they too will see a final credit, if due, on their hydro bill sometime in March or April. If the calculated credit is less than the $75.00 installment cheque or the amount already credited to your account for EPP customers, no further adjustment of any kind will be calculated.

How are you calculating the Commodity Refund?

We look at the Commodity Refund Process as a 2 Phase process. Phase 1 of the process was initiated in December 2002 when eligible customers were issued a $75.00 refund cheque or credit.

Phase 2 has been calculated on your account and will show on eligible customers' hydro bills. If a customer is eligible for more than the initial $75.00 refund, the balance will show as a credit on their first hydro bill issued after March 24, 2003. The Phase 2 refunds will be issued over the next sixty days.

The Phase 2 Calculation

  • First we added up your actual Commodity charges billed at open market prices, after May 1, 2002 (date of market opening) through to December 1, 2002.
  • We then took the total loss adjusted kilowatt hours (kWh's) billed for that same time period and re-calculated the Commodity charges at 4.3 cents/kWh.
  • Finally we took the difference between those two amounts and subtracted the $75.00 cheque or credit you already received in December.
  • Any difference - in your favour - will be shown on your bill. If the difference is less than the $75.00 you already received, no adjustment will be made.

Will every low volume and residential customer get a Phase 2 Credit?

No. We will perform the Phase 2 calculation on every eligible customer account, but approximately 50% of our customers will not receive a Phase 2 Credit. The initial $75.00 cheque or credit that was issued in December fully compensated half of our customers. Remember, this credit is the difference between what you were billed per kWh of Commodity after May 1st to December 1st versus what that Commodity would have cost, if it had been billed at a fixed rate of 4.3 cents/kWh.

How long will the Rate Freeze be in effect?

The provincial government has announced the rate freeze will remain in place until 2006 or until the supply of power for the province is stabilized.

I have a fixed contract with a Retailer. What happens to my contract?

You are still a customer of the Retailer you signed the contract with, however if you signed a fixed price contract for more than 4.3 cents prior to December 9, 2002 your price will still be lowered to the 4.3 cents. However, if you choose to sign a contract after December 9th, 2002 or if you renew your commodity contract after that date, you will then be required to pay the price quoted in the contract.

What other websites can I look at for further information and updates?

Check out the following:

Ontario Premier Dalton McGuinty: www.premier.gov.on.ca/english
Ontario Energy Board: www.oeb.gov.on.ca/english/home.htm
Legislative Assembly of Ontario: www.ontla.on.ca
Ontario Ministry of Energy: www.energy.gov.on.ca



Home | Corporate Overview | Business | Residential
Customer Self Serve | Deregulation | Contact Numbers